Refund policy

Online Return Policy

Stock Order Returns:
If you are not satisfied with your purchase, you must contact us within 24 hours of delivery or pick up to authorize a return, or a refund will not be processed.  You may request a return by emailing us at orders@suncountryleisure.com and we will provide you with instructions on where you can return your item. To be eligible for a return, items must be new and unused, with all original packaging. Returned items will be inspected, and a refund amount determined based on their condition. Items may be subject to a restocking fee. Shipping/freight return costs are the responsibility of the customer and are non refundable. Refunds can take 3-5 business days depending on your credit card company.

Custom Order Returns:
Items that have been specifically ordered or manufactured for you are considered custom. All custom order sales are final and cannot be returned or exchanged. Please contact us immediately if you wish to change or cancel a custom order in progress.

Orders Requiring Warranty Assistance:
If your item has arrived with a manufacture defect, please email orders@suncountryleisure.com within 48 hours of receiving your item so we may start a warranty claim. You can also fill out the appropriate form on our website under the "Service" heading. We will require the following information from you: name, address, phone number, order number, serial number of item (if applicable), a detailed description of the defect, photographs of the item as a whole as well as the defective area. We will make every effort to repair or replace the defective area in collaboration with the manufacturer. If that’s not possible, we may arrange an exchange of your item. We reserve the right to determine the best course of action based on the circumstances presented.
Items that require assembly should be inspected prior to the assembly process. Damage resulting from assembly and/or mishandling of parts, most notably scratches, are NOT covered under warranty.