A Letter to Sun Country Customers

Release: November 20th, 2021

As the 2021 patio season draws to a close, we want to thank all of our customers for their continued patience and understanding while we navigate this challenging year.

Despite staffing and raw material shortages, combined with extensive shipping delays, we were able to transform backyards in Niagara, Burlington, Toronto and beyond. We are so grateful to our new and existing customers for shopping with us.

As we look toward the 2022 season, we know that many of the challenges that we encountered this year will continue for the foreseeable future. We would like to be open and up-front with all of our customers.

  • A global shortage of Sunbrella fabric has meant we will be unable to offer as many fabric choices as we have in the past. Many fabrics have been discontinued and lead times for ordering may extend into 2023. A collection of fabrics will be available for each style of cushion we carry, and custom orders will still be a possibility, but not a guarantee.
  • The ongoing shipping container shortage is hitting the patio furniture sector hard with many of our suppliers sourcing their goods from abroad. While we will continue to receive sporadic shipments of furniture throughout the summer and into fall 2022, exact lead times for these items are unknown. If you are purchasing furniture that we do not have in stock, we will be unable to provide lead times at time of purchase. As we get updates from our suppliers, we will contact you directly regarding your purchase.
  • Due to unprecedented demand for outdoor products, some items may simply not be available. This was especially apparent in our BBQ Department in 2021. We have rented additional warehouse space so we can bring in extra merchandise whenever the opportunity arises.
  • To offset the substantial increase in shipping and production costs, many of our suppliers have implemented significant price increases effective immediately. We will continue to give our customers fair and competitive pricing. We are currently working hard to ensure that pricing showcased in store and our website is accurate.

We’re doing our best to navigate these unprecedented times and appreciate your patience and understanding as we continue our relationship together.

For any questions, please feel free to reach out to us: 905-685-0062 or through our Contact Form.

From all of us at Sun Country, we wish you a happy holiday season, and look forward to creating a backyard oasis for you in the near future.